Our Team

Rachael Lovett

Registered Psychologist, Registered Teacher

Works with children, adolescents, parents, adults, couples and families

Having worked in schools since 1999 as a teacher and guidance counsellor, I know how beneficial it is for families to seek help when they need it. The family is a complex, dynamic and interactive system that requires a compassionate, sensitive and delicate hand when there is hurt or when things go awry. 

I have a keen interest in assisting children, adolescents and adults with anxiety and depressive symptoms. My training in cognitive behaviour therapy, acceptance commitment therapy, sand play therapy and other expressive therapies have allowed me to connect with clients, regardless of their age. I value parent education and love connecting with parents by facilitating parenting workshops.

I work with individuals and couples, and I am happy to engage with schools, knowing schools' important role in our children's social and emotional well-being. The Family Room serves as an extension of the service that I have been providing in the community for more than a decade.


  • Bachelor of Arts (First Class Honours in Psychology)​
  • Graduate Diploma in Psychology
  • Bachelor of Education
  • Masters of Education in Guidance and Counselling

Chad McCormick 

Registered Psychologist

Works with adolescents and adults.

I have worked as a psychologist in my own practice since 2​006. I then joined forces with Rachael Lovett, my partner in life and now in business at The Family Room. 

I started my career in occupational rehabilitation, helping clients with adjustment to injury counselling, pain management and navigating WorkCover and the return to work process. I continue to ​see clients with WorkCover claims. My chronic illness challenges me to pace my activity and manage my chronic pain. This experience has helped me to help others living with disability and chronic health conditions. I also enjoy helping male clients dig deeper into their feelings, figure out what is going on inside and learn practical skills to feel better and do better. 

I am trained in a variety of therapeutic approaches, including Acceptance and Commitment Therapy (ACT), Emotion-Focused Individual Therapy (EFIT), Compassion-Focused Therapy (CFT) and Cognitive Behavioural Therapy (CBT).  

I love my wife, my kids and my coffee. I also love being by and in the sea.


  • Bachelor of Arts​
  • Bachelor of Psychology (First Class Honours)

Jackie Batrachenko

Provisionally Registered Psychologist

Works with children, adolescents, parents and adults.

I work with clients across the lifespan including children, adolescents, and adults. I find meaning in helping clients with anxiety, depression, trauma, and developmental concerns, including ADHD, Autism, and Learning Disorders. I also have extensive experience in crisis counselling and supporting people impacted and bereaved by suicide.

Working with warmth, empathy and compassion, I enjoy collaborating with my clients to achieve their therapeutic goals. My primary therapy approaches are Cognitive Behaviour Therapy and Acceptance and Commitment Therapy.

I am a provisionally registered psychologist, completing four years of tertiary education before interning at The Family Room. I am undertaking more supervision from fully registered senior psychologists during this internship. Provisionally registered psychologists cannot offer a Medicare rebate. However, my fees are lower to reflect this. 

I am an adoring Grandmother of seven and enjoy spending quality time with my extensive family. I also enjoy painting, amateur photography and quiet time cuddling my adorable fur baby.


  • Bachelor of Psychology (Honours)

Kelly Worrell

Educational & Developmental Psychology Registrar

Works with children, adolescents and parents.

Having worked in both primary and secondary schools for many years, and being a parent myself, I understand the joys and challenges of raising children. I am passionate about supporting parents and children to find greater strength and security in their relationships.

I feel privileged to have the opportunity to work with young people through times of challenge and growth. My approach is based on empathy and gentle curiosity with an effort to create a safe, warm, and non-judgmental space to explore experiences and pursue goals.  

Children often look forward to our sessions as I aim to make them fun and interactive while creating a space in which they feel heard and big feelings are gently held. I am skilled in treating a range of childhood and parenting challenges and am committed to enhancing relationships within families. I am a facilitator of the 1-2-3 Magic and Emotion Coaching program and have training in the Circle of Security parenting program.

I use a strength-based holistic approach that draws on a range of evidence-based treatments including Cognitive-Behavioural Therapy (CBT), Acceptance and Commitment Therapy (ACT), Trauma Informed Practices, Mindfulness, and Attachment Science. I tailor sessions to the individual’s needs and goals. 

I am an avid learner. I love learning about people and becoming more skilful in the pursuit of helping others. I take joy in parenting my children, and I love spending time with my family, hiking and exploring the outdoors. 


  • Bachelor of Arts (Honours in Psychology)
  • Masters of Educational and Developmental Psychology 

  • Educational and Developmental Psychology Registrar

Margaret Smith 

Registered Psychologist

I have worked as a psychologist and secondary school guidance counsellor for over 30 years.  I have also worked as a secondary school teacher. I joined The Family Room in 2017 and I work with adolescents and adults. I enjoy supporting young people with social and emotional concerns and helping people through life transitions, carers, and aged care.

I have trained in several therapeutic approaches, including Acceptance and Commitment Therapy (ACT), Cognitive Behavioural Therapy, (CBT), Gestalt Therapy and Strategic Brief Interventions.

I aim to be a kind and calming source of support for my clients, validating their unique challenges and helping them to learn and apply practical skills that support real and lasting change. 

I enjoy being creative with my art and spending quality time with my family. 


  • Graduate Diploma in Applied Psychology
  • Bachelor of Arts (Psychology)
  • Diploma of Secondary Teaching